Who a Technical writer is
A technical writer (sometimes called a tech writer) is someone who takes complicated technical concepts and makes it easy for people to understand. They translate jargons to easy-to-understand documentation. While many people think technical writers just write "guides", their role is more expansive than that:
- —Information Design: They determine how to structure information so users can find what they need quickly.
- —User Advocacy: They represent the end-user, often testing products to identify points of confusion before the documentation is even written.
- —User Advocacy: They speak up for you, the end-user. They'll test products and spot confusing parts before the documentation is even written.
- —Content Creation: They create all sorts of materials, including:
- —API Documentation: Instructions that help developers use software tools.
- —Help Systems: Those searchable knowledge bases you use when you're stuck.
- —Standard Operating Procedures (SOPs): Internal guides that show employees how to do their jobs.
- —White Papers: Deep-dive reports that explain specific technologies or solutions.
Skills Needed to Be a Technical Writer
Technical Proficiency
You don't need to be a programmer, but you'll need some basic technical knowledge. If you're documenting a Python tool, for example, understanding basic Python concepts helps you ask better questions and catch mistakes.
Research
Research is at the core of what a technical writer do. Writers dig into unfamiliar topics, interview subject matter experts, and test products themselves to truly understand what they're explaining. Good research means you can explain something clearly even if you weren't the one who built it.
Communication and Collaboration
Technical writers work with developers, product managers, designers, and customer support teams. You need to ask the right questions and build good relationships with stakeholders.
Writing and Editing
This might seem obvious, but it's about more than just grammar. You need to write clearly, cut unnecessary jargon, and know when to use a diagram instead of a paragraph. You're always thinking: "What's the simplest way to say this?"
Role of A Technical Writer
- —Create Documentation
- —Translate Technical Information
- —Research & Understand Products
- —Organize Information
- —Maintain and Update Content
Your guide to getting started
If you're interested in becoming a technical writer, here's the good news: you don't need a specific degree. Many technical writers come from writing backgrounds, while others transition from technical roles like software development or IT support. The key is being curious, willing to learn, and able to explain things clearly.